Privacy Policy

1. Introduction

We at Algarve ADV Trails are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable laws, particularly in Portugal. Please read this policy carefully to understand our practices regarding your data.

2. Data Controller

The Data Controller responsible for your personal data is:

Epopeia D’aventura Lda
Email: tours@algarveadvtrails.com
Phone: +351961703427

3. Data We Collect

We collect the following types of personal data:

· Personal Identification Information: Name, address, email, phone number, national identification number.

· Financial Information: Bank account details, credit card information (only if necessary for billing).

· Online Usage Data: IP addresses, browser type, operating system, location data, and cookie data.

· Communication Data: Emails, messages, and feedback collected through interactions with our services.

We collect this data directly from you when you use our services, contact us, or visit our website.

4. Purpose of Data Collection

We collect and use your data for the following purposes:

· To provide and improve our services.

· To process payments and manage billing.

· To communicate with you about updates, promotions, and customer support.

· To comply with legal obligations under Portuguese and European law.

· To analyse and improve our website and user experience through cookies and other online tracking technologies.

5. Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

· Contractual Necessity: When processing is necessary to perform a contract with you or provide services.

· Legitimate Interest: For business reasons, such as improving our services or preventing fraud, provided it does not override your rights.

· Consent: Where you have given clear and explicit consent for a specific purpose (e.g., marketing emails).

· Legal Obligation: When we are required to comply with legal or regulatory requirements.

6. How We Share Your Data

We may share your personal data with:

· Service Providers: We do not share your data with any 3rd part service providers

· Legal Authorities: If required by law, to comply with legal obligations or respond to lawful requests by public authorities, including to meet national security or law enforcement requirements.

· Affiliates and Business Partners: We do not share your data with any affiliates or partners.

We will never sell your personal data to third parties.

7. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy. Retention periods may vary depending on the legal requirements, contractual obligations, or the need to resolve disputes. After that period, we will securely delete or anonymize your data.

8. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we will ensure appropriate safeguards are in place to protect your data, such as binding corporate rules, data protection agreements, or reliance on adequacy decisions approved by the European Commission.

9. Your Data Protection Rights

Under the GDPR, you have the following rights:

· Right to Access: You can request a copy of the personal data we hold about you.

· Right to Rectification: You can ask us to correct any inaccurate or incomplete data.

· Right to Erasure ("Right to be Forgotten"): You can request the deletion of your personal data in certain circumstances.

· Right to Restrict Processing: You can request to limit how we use your data.

· Right to Data Portability: You can request your personal data in a structured, commonly used, and machine-readable format.

· Right to Object: You can object to our processing of your personal data based on legitimate interests or direct marketing purposes.

· Right to Withdraw Consent: If we process your data based on your consent, you can withdraw this consent at any time.

To exercise any of these rights, please contact us at [Contact Details].

10. Security of Your Data

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. This includes encryption, secure servers, and limited access to your data by authorized personnel only.

11. Cookies

Our website uses cookies and similar technologies to improve the user experience and analyse site usage.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review it periodically.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us:

Email : tours@algarveadvtrails.com
Phone: +351961703427

14. Complaints

If you believe that your data protection rights have been violated, you can file a complaint with the Portuguese Data Protection Authority (CNPD):

CNPD - Comissão Nacional de Proteção de Dados
Rua de São Bento, 148-3º, 1200-821 Lisboa
Phone: +351 213928400
Website: https://www.cnpd.pt